Training Modules


Team Building

It is important to understand the purpose and value of maintaining the integrity of the team whilst, at the same time, appreciating the role of the individual, to ensure effective achievement of the task. This course will look at the process, problems and purpose of working in a team.

Delegates must be prepared to take part in role play, discussion and teaching exercises.


Presentation Skills

presentation skills

Designed to help sharpen skills and become more effective for anyone involved in making presentations. Includes:

  • Getting the Preparation Right
  • Project the Right Image
  • Presentation Techniques
  • Practising Presentation Skills


Supplying Through Distributors

Designed to assist companies who may be considering this option or for those who are already experienced in this increasingly popular method of supply to the end-user. Included in the course will be:

  • Gaining Distributor Commitment
  • Maintaining Your End-User Business
  • Motivating Distributor Personnel
  • The Right Marketing Mix
  • Projecting the Right Image
  • Developing More Sales
  • Maintaining Distributor Commitment


Introduction to Selling Skills

This course will cover the principles and practices of effective selling and is aimed specifically at newcomers. The major content will be:

  • Getting the Appointment
  • Pre-Call Preparation
  • Projecting the Right Image
  • Establishing Needs
  • The Presentation
  • Overcoming Objections
  • Closing the Sale
  • Post-Call Evaluation


Advanced Selling Skills

Designed for professionals with at least two years’ experience, this course will help to sharpen existing skills and promote more effective selling. Building further on ‘Introduction to Selling Skills’, this highly participative course will also consider:

  • Features and Benefits
  • Making More Effective Presentations
  • Closing Techniques


Customer Care

Today, the customer has a much wider choice about where to spend their money. The way the customer is received and the manner in which the transaction is dealt with can have a considerable impact on company profits. This course will help to improve staff/customer relations, improve your sales figures and enhance your reputation and is designed for anyone who comes into contact with customers, whether verbally or face-to-face.


Introduction to Negotiation

An introductory look at this fascinating subject, designed to whet the appetite of all those involved in the process of negotiation including, sellers, buyers, management and unions. The course will consider what negotiation is, as well as begin to understand the process.

Interesting sessions on overcoming objections and limiting your concessions are followed by a session of practising negotiation skills using real cases.


Introduction to Marketing

Designed for all newcomers to Marketing, this course includes the:

  • Marketing Mix
  • Marketing Function
  • Communication Effectively
  • Sales Forecasting